Pastoral Support Overview

We know that the coming weeks and months are going to be very challenging for everyone. The longer this situation goes on, the harder it is going to become.

If you or your child are struggling and need further pastoral support, please reach out and use the charities and organisations that are set up to help in times of need (please see the comprehensive list below).

At Chertsey High School we maintain our commitment to working to support the young people and their families in our care and appreciate that during  this period of school closure we will need to adapt the way we do this, therefore I am pleased to be launching the new Wellbeing Support Service that gives parents and students a chance to speak to our Student Support Lead. 

The service will offer families the chance to ask about any challenges or difficulties that they are facing in a safe environment speaking directly to Mrs Howard from 'The Lighthouse', the service will be available every Wednesday between 2pm and 4pm and appointments can be made via school cloud. 

We would also like to take the time to remind you that students can email their key workers and ELSA support workers if they are struggling at any time. 

Please Click Here To Book A Drop-In Session With 'The Lighthouse'

Alternatively, your child may choose to contact our staff wellbeing team:

10 Ways to Find Support

Kooth

• Webpage: http://kooth.com
• Free, safe and anonymous online support for young people.
• Counsellors available until 10pm every day

Action for Children

• Phone: 01923 361 500
• actionforchildren.org.uk
• Charity supporting children, young people and their families across England.

Anxiety UK

• Charity providing support if you’ve been diagnosed with an anxiety condition.
• Phone: 03444 775 774 (Mon–Fri)
• anxietyuk.org.uk

Beat

• Under 18s helpline, webchat and online support groups for people with eating disorders, such as anorexia and bulimia.
• Phone: 0808 801 0711 (every day)
• beateatingdisorders.co.uk

CALM

• The Campaign Against Living Miserably is for men who are feeling low or in crisis.
• Phone: 0800 58 58 58
• thecalmzone.net 

Centrepoint

• Provides advice, housing and support for young people, with a helpline and webchat.
• Phone (age 16–25): 0808 800 0661
• centrepoint.org.uk

Childline

• Free 1-to-1 chat support and 24-hour helpline for children and young people in the UK.
• Phone: 0800 1111
• childline.org.uk

Frank

• Confidential webchat, helpline, advice and information on drugs and substance misuse.
• Phone: 0300 123 6600 Text: 82111
• talktofrank.com

HeadMeds

• Clear information on mental health medication for young people.
• headmeds.org.uk

Hope Again

• Support for young people when someone dies.
• Phone: 0808 808 1677
• Email: hopeagain@cruse.org.uk
• Web-page: hopeagain.org.uk

HOPELINEUK

• A specialist telephone service that gives non-judgemental support, practical advice and information to young people.
• Phone: 0800 068 4141
• papyrus-uk.org/hopelineuk

Hub of Hope

• A national database of mental health charities and organisations from across Britain who offer mental health advice and support.
• hubofhope.co.uk

Mencap

• Provides information and advice for people with a learning disability, their families and carers.
• Phone: 0808 808 1111
• mencap.org.uk

NHS Go

• NHS confidential health advice and support for 16–25 year olds. Download the app to your phone.
• nhsgo.uk

No Panic

• Charity offering support for sufferers of panic attacks and obsessive compulsive disorder (OCD).
• Phone (ages 13–20): 0330 606 1174
• nopanic.org.uk/no-panic-youth-hub

NSPCC

• Specialising in child protection and the prevention of cruelty to children.
• Phone: 0800 1111
• Email: help@nspcc.org.uk
• nspcc.org.uk 

OCD

• Youth Support for young people with obsessive-compulsive disorder (OCD).
• Email: youthhelpline@ocdaction.org.uk
• ocdyouth.org 

On My Mind

• Information for young people to make informed choices about their mental health and wellbeing.
• hannafreud.org/on-my-mind

Refuge

• Help and support for young people affected by domestic violence.
• Phone: 0808 200 0247
• refuge.org.uk

Relate

• Professional, confidential, relationship support.
• relate.org.uk (put in your local area and give them a call)

Rethink Mental Illness

• Support and advice for people with mental health problems and their friends and families.
• Phone: 0300 500 0927 (Mon–Fri)
• rethink.org

Safeline

• Young people’s helpline, helping survivors of sexual abuse and rape.
• Phone: 0808 800 5007
• Text: 0786 002 7573
• safeline.org.uk

Samaritans

• Free 24-hour helpline. Confidential support for people experiencing feelings of distress or despair, including suicidal feelings.
• Phone: 116 123
• samaritans.org.uk

Shelter

• Charity working for people in housing need by providing free, independent, expert housing advice.
• shelter.org.uk/youngpeople

The Mix

• Support and advice for under 25s, including webchat.
• Phone: 0808 808 4994
• themix.org.uk

Time to Change

• Download resources to raise awareness of mental health stigma and find out more about mental health.
• time-to-change.org.uk

Victim Support

• Support for victims of crime.
• Phone: 0808 168 9111
• victimsupport.org.uk

Voice Collective

• A UK-wide project that supports children and young people who hear voices, see visions, and have other ‘unusual’ sensory experiences.
• Phone: 020 7911 0822
• voicecollective.co.uk

Women’s Aid

• 24-hour national domestic violence helpline.
• Phone: 0808 200 0247
• womensaid.org.uk

YoungMinds

• For information about different mental health problems.
• youngminds.org.uk

Young Stonewall

• Information and support for all young lesbian, gay, bi and trans people.
• Phone: 0800 050 2020
• youngstonewall.org.uk

Youth Access

• Information on youth counselling.
• Phone: 020 8772 9900
• youthaccess.org.uk

Text SHOUT to 85258